If you wish to return unwanted products we will offer a refund on the return of any item(s), providing they are new (unused), and complete in all original packaging.
You must contact us within 14 calendar days of receipt of your goods and return the item within a further 14 days of contacting us. If the goods are faulty or not fit for purpose then the cost of return postage will be refunded. In all other circumstances, the return postage costs are payable by the customer.
In order to return goods, please email contact@eileenlander.co.uk with details of your name, contact phone number, order number, date of order, items to be returned and the reason for returning. When returning goods to us, please enclose a copy of your invoice along with details of which items are being returned and the reason for returning. We will then process a refund for the goods.
Please Note: Customised or personalised items are excluded from this and cannot be returned.
